Agreement
User agreement
GENERAL PROVISIONS
1. These Regulations define the rules for the use of the online currency exchange office
available at: https://dtex.softsolutionstech.net/, as well as for the provision of services via
electronic means by the Service Provider: SOFTSOLUTIONS TECH SPÓŁKA Z
OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, KRS: 0000992257, within the meaning of
Art. 8 of the Act of 18 July 2002 on the provision of electronic services.
2. The activity of the Service Provider is subject to mandatory entry in the register of
activities in the field of virtual currencies, referred to in Art. 129m of the Act of March 1,
2018 on counteracting money laundering and terrorism financing. The Service Provider
has a current entry in the register under the number RDWW-620 of February 7, 2023. The
register is kept by the Director of the Tax Administration Chamber in Katowice, the current
status of which is available on the official website.
3. The service provider is an obligated institution within the meaning of Art. 2 section 1
point 12 of the Act of March 1, 2018 on counteracting money laundering and terrorist
financing, therefore it applies internal procedures aimed at counteracting money laundering
and terrorist financing.
4. Each User is obliged, from the moment of taking steps to use the SOFTSOLUTIONS
TECH Website, to comply with the provisions of these Regulations. The content of the
Regulations is available to Users on the Website and is made available during the
registration procedure.
5. The User is obliged to read the content of these Regulations. Acceptance of the
Regulations is voluntary, but it is a condition for using the SOFTSOLUTIONS TECH
Website.
6. The Regulations are available in electronic form on the Service Provider's website in
such a way that Users can store and retrieve them in the course of ordinary activities.
DEFINITIONS
1. Service provider - SOFTSOLUTIONS TECH SPÓŁKA Z OGRANICZONĄ
ODPOWIEDZIALNOŚCIĄ, KRS: 0000992257.
2. Regulations - this document specifying the rules and conditions of using the Website.
3. Website - online virtual currency exchange office available at:
https://dtex.softsolutionstech.net/.
4. Services - services provided electronically by the Service Provider via the Website,
described in these Regulations.
5. Device - an electronic device that allows processing, receiving and sending data, such
as a laptop, computer, smartphone, tablet, mobile phone.
6. User - means an entity to which services may be provided electronically in accordance
with the provisions of law or with which an agreement for the provision of services
electronically may be concluded.
7. KYC - User authentication activities undertaken in order to use the Website's functions,
in particular providing the name, surname, citizenship, date of birth and sending
appropriate photos of the identity card along with the User's image.
8. Authorization - User's authentication activities undertaken during each transaction,
consisting in verifying the User by sending an SMS and messages to the indicated e-mail
address.
9. User Account - a set of resources and authorizations assigned to the User within the
Website, containing information necessary for its authorization and enabling the use of the
service.
10. Means of payment - fiat or digital money issued by the National Bank of Poland,
foreign central banks or other public administration bodies that are legal tender.
11. Virtual currencies - currencies within the meaning of Art. 2 section 2 point 26 of the
Act of March 1, 2018 on counteracting money laundering and terrorism financing.
12. Transaction - currency exchange ordered by the User, consisting in the purchase, sale
or exchange of virtual currencies or means of payment.
13. Wallet address - a string of characters of an electronically maintained set of
identification data ensuring the possibility of storing and managing virtual currencies.
14. Services - electronic (digital) services within the meaning of the Act of July 18, 2002
on the provision of electronic services, provided via the Website, in particular consisting
in the provision of currency exchange services.
15. Payment operator - an entity that processes Users' payments to the Service Provider in
order to exchange them for virtual currencies.
16. Suppliers - external entities that provide content available on the Website, in particular
offers, surveys and advertisements.
ACCESS AND USE OF THE WEBSITE
1. The basic Service provided via the Website is the possibility of exchanging between
virtual currencies and means of payment under the conditions specified in §4 of these
Regulations. The Service Provider reserves the right to also introduce other Services on the
Website.
2. The Service Provider provides Services under the terms set out in these Regulations.
3. The website is available to all Device Users connected to the Internet via the website
https://dtex.softsolutionstech.net//. To use the Website, the User must correctly enter the
website address and run it on his Device.
4. Services using the Website are provided 24 hours a day, 7 days a week, at the User's
individual request, consisting in launching the Website and using the Services.
5. The use of the Services may be territorially limited. The Service Provider offers access
to the Services in accordance with local law. The Service Provider does not allow Users
from the jurisdiction of: Cuba, North Korea, South Sudan, Syria, Iran to use the Services.
6. The Service Provider reserves the right to select, limit or refuse to provide services in a
specific jurisdiction at any time.
7. The website and all materials, information and solutions contained therein, as well as
the selection and arrangement of the content, logos, graphic elements and trademarks
presented on the website are the subject of the exclusive rights of the Service Provider or
its business partners.
8. To launch and properly operate the Website, it is necessary to connect the device to the
Internet by activating mobile networks or Wi-Fi.
9. Upon acceptance of the Regulations, an agreement for the provision of electronic
services is concluded between the Service Provider and the User. The contract is concluded
for an indefinite period.
10. Acceptance of the Regulations by the User is required before using the Services and
ordering a Transaction. The user declares that he accepts the regulations by checking the
appropriate box. occurs during The moment of acceptance of the Regulations by the User
is considered to be the moment of unchecking the User's declaration before using the
Services.
11. Users are obliged to use the Website in a manner consistent with applicable law,
Regulations, website regulations and regulations of Suppliers and Payment Operators, as
well as with the principles of social coexistence, including general principles of using the
Internet and websites, as well as respecting rights of third parties and the Service Provider.
12. The User is obliged, in particular, to use the Website in a way that does not disrupt its
functioning, is not burdensome for other Users and the Service Provider, and respects the
personal rights of third parties (including the right to privacy) and any other rights they
have. Moreover, the User is obliged to use all information and materials made available
via the Website only within the scope of permitted use and possible licenses.
13. The User is obliged not to provide illegal or offensive content, content violating the
personal rights of third parties, inciting to commit a crime, as well as vulgar statements, as
well as advertising content without the prior consent of the Service Provider.
14. Users are obliged to immediately notify the Service Provider of any violation of their
rights in connection with the use of the Website. The notification can be sent by e-mail to:
[email protected].
15. If it is found that the User engages in activities prohibited by law or the Regulations,
or violating the principles of social coexistence or detrimental to the justified interest of
the Service Provider, the Service Provider may take any actions permitted by law,
including limiting or preventing the User from using the Website and the services provided
through its Services.
16. Both the User and the Service Provider have the right to terminate the contract for the
provision of electronic services at any time, without giving reasons. A declaration of
termination of the contract may be submitted in writing or by e-mail to the following
address: [email protected] and is effective upon delivery to the other party.
17. The Service Provider, as part of cooperation with various Suppliers, may provide Users
with other platforms within the Website. The rules for providing electronic services on
these websites are specified in the individual regulations of these websites. Using the
offered websites requires reading and accepting the individual regulations. In the event of
any conflict between the Regulations and the regulations of individual websites, the
provisions of the regulations of individual websites shall apply. In matters not regulated in
the regulations of individual websites, the provisions of these Regulations shall apply.
18. The Service Provider is not liable
TERMS OF USE
1. The default function of the Website is to provide exchange services between virtual
currencies and means of payment.
2. As part of the currency exchange service, the user can choose a transaction involving
the purchase or sale of virtual currencies, involving an exchange between virtual currencies
or an exchange between means of payment and virtual currencies.
3. In order to use a specific type of transaction, the User is obliged to select a specific type
of transaction and the deposit and withdrawal method.
4. The range of available deposit and withdrawal methods may change depending on
current availability. The website generally provides various forms of deposits and
withdrawals, including:
• cash money;
• transfer of virtual currency;
• payment by Visa or MasterCard.
5. In order to complete the transaction, the User is obliged to:
• approval of the form and amount of payment;
• approval of the form of payment;
• indication of the address of the virtual currency wallet to which the funds will be
transferred;
• completing personal data necessary for authorization;
• completing a captcha test or other similar security measure;
• confirming the provided data using the Exchange button;
6. If you choose to purchase virtual currencies using a Visa or MasterCard card, the User
is additionally obliged to provide the card details necessary to process the transaction,
including the card number, expiry date and CVV or CVC code.
7. After completing the data correctly, the User is obliged to enter the authorization code
sent to the given data in accordance with the selected authorization method.
8. In order to maintain the exchange rate, the User is obliged to finalize the transaction
within:
• 5 minutes for deposits and withdrawals using cash, counted from the moment of data
confirmation;
• 10 minutes for deposits and withdrawals using Visa or MasterCard.
9. Exceeding the time means the transaction expires and the exchange rate changes, for
which the Service Provider is not responsible.
10. The Service Provider reserves the right to change the forms of deposits and
withdrawals. Some forms, including cash withdrawals, may depend on the User meeting
additional requirements referred to in section 18 et seq.
11. Using the services available on the Website may involve fees. The service provider
charges fees for the currency exchange services provided in the form of:
• 1-10% commission, which is included in the currently displayed virtual currency
exchange rate;
• transaction costs, included in the displayed amount of virtual currencies that the User
buys or sells.
12. The Service Provider reserves that the transaction costs of buying and selling virtual
currencies are not fixed. Their amount depends on the current state of the network
responsible for the operation of a given virtual currency.
13. As part of each transaction, the User is informed about the total amount of the
transaction, i.e. including the fees referred to in section 11.
14. The User is entitled to register an account on the Website. In order to do so, it is
necessary to perform authentication activities consisting of setting a login, password and
providing an e-mail address.
15. A User with a registered account on the Website is entitled to receive an affiliate link
and additional benefits, including reducing the amount of fees referred to in section 11 and
receiving additional commission from transactions made by Users using the affiliate link.
16. Each transaction on the Website requires authorization, which consists in confirming
the transaction by entering the authorization code or clicking on the appropriate link
received via SMS or to the indicated e-mail address.
17. The Service Provider determines the current rates of virtual currencies used to conduct
transactions on a continuous basis based on current rates from the Coingecko platform,
provided by Gecko Labs Pte. Ltd based in Singapore.
18. The Service Provider, in accordance with internal procedures for counteracting money
laundering and terrorist financing, may request additional information from the User. The
KYC procedure is performed each time for transactions exceeding EUR 1,000. As part of
KYC, the User is obliged to provide data including:
• a scan or photo of the User's valid identity document (e.g. passport, ID card);
• a photo covering the User's face in the format;
• a photo of the User's face along with the document indicated in point 1;
• name and surname of the User
• date of birth.
19. Cash payments are made at the Service Provider's office, according to current office
hours.
20. Before using the Website's Services, the User is obliged to read these Regulations and
accept them each time they place a transaction order.
21. The User is responsible for providing incorrect data during a transaction, authorization
or KYC. Providing incorrect data may result in, in particular, preventing the transaction
from being completed.
22. Withdrawals from the sale or purchase of virtual currencies are made by the Service
Provider.
23. Payments are made by external payment operators.
24. The Service Provider is not responsible for the risk related to exchange rate fluctuations
of virtual currencies, which determines the market value of the sold or purchased virtual
currency.
25. The use of a Device with a modified operating system, in particular malicious software
resulting in incorrect operation of the Website, is prohibited. If the User uses them, the
Service Provider is entitled to apply the measures indicated in section III. 15 of the
Regulations until the User stops using such Device.
COMPLAINTS AND WITHDRAWAL FROM THE CONTRACT
1. All complaints related to the operation of the Website and the provision of Services
through it, as well as questions regarding the use of the Website should be directed to the
Service Provider at the e-mail address: [email protected].
2. The complaint should include: User data, including contact details, reason for reporting,
identification of the transaction being complained about, detailed description and reason
for reporting.
3. Within 30 days from the date of its receipt, the Service Provider considers the complaint
and informs the User about the result of its consideration. This deadline may be extended
if consideration of the complaint requires obtaining special information or the Service
Provider encounters other difficulties beyond its control or if it is necessary to obtain
additional information from the User. The time the User provides additional information
each time extends the complaint processing time.
4. A response to the complaint will be provided by the Service Provider to the e-mail
address from which it was received.
5. Sending a complaint by the User in electronic form is tantamount to consenting to
receiving a response from the Service Provider also in electronic form.
6. The User's use of extrajudicial means of dealing with complaints and pursuing claims is
voluntary.
7. A user who is a consumer has the right to resolve disputes electronically via the EU
ODR online platform available at: http://ec.europa.eu/consumers/odr/.
8. The Service Provider reserves the right not to respond to an obviously unfounded
complaint, in particular to the extent that the complaint has already been considered in
relation to a given User.
9. The right to withdraw from the contract is excluded pursuant to Art. 38 point 13 of the
Act of May 30, 2014 on consumer rights, due to the provision of digital services by the
Service Provider that are not recorded on a tangible medium, and their fulfillment began
with the User's express consent before the deadline for withdrawal from the contract and
after informing him about the loss of the right to withdraw from the contract.
SERVICE PROVIDER'S LIABILITY
1. The Service Provider conducts ongoing supervision over the technical functioning of the
Website, ensuring its correct operation. However, the Service Provider does not guarantee
the constant availability of all functions of the Website or their error-free operation.
2. The User uses the Website voluntarily and at his own risk. The Service Provider's
liability for any damages arising in connection with the use of the Website, in particular its
lack of operation or incorrect functioning, is excluded to the fullest extent permitted by
law.
3. The Service Provider is not responsible for limitations or technical problems in the IT
systems used by Users' Devices, which prevent or limit Users from using the Website and
the Services offered through it. The Service Provider is not responsible for the quality,
efficiency or accuracy of the Website that is unsatisfactory to the User.
4. There may be interruptions in the operation of the Website due to technical reasons. The
User then has no claim in connection with the interruption or cessation of the provision of
Services by the Service Provider.
5. The provision of Services may be interrupted in the event of inadequate connection
quality, damage or defects in telecommunications devices, power systems, computer
equipment, failure of the telecommunications network, poweroutages or any action of third
parties.
6. The Service Provider has the right to block access to the Website or individual functions
in the event of any irregularities in the use of the Website, in particular the occurrence of
circumstances that could harm the User or the Service Provider. The Service Provider is
then not liable for temporarily suspending access to the Website for the period necessary
to remove any threats or irregularities.
7. The costs of possible data transmission required to launch and use the Website are
covered by the User on their own, based on contracts concluded with telecommunications
operators or other Internet providers. The Service Provider is not responsible for the
amount of fees charged for the use of data transmission necessary to use the Website.
PROCESSING OF PERSONAL DATA
1. The administrator of personal data is the Service Provider SOFTSOLUTIONS TECH
SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, KRS: 0000992257.
2. Personal data are processed in accordance with the Regulation (EU) 2016/679 of the
European Parliament and of the Council of 27 April 2016 on the protection of natural
persons with regard to the processing of personal data and on the free movement of such
data, and repealing Directive 95/46/ EC (General Data Protection Regulation - hereinafter
referred to as "GDPR"), the Act of May 10, 2018 on the protection of personal data and
the Act of July 18, 2002 on the provision of electronic services.
3. The Administrator ensures the use of appropriate technical and organizational measures
to ensure the security of the personal data being processed, in particular preventing access
to them by unauthorized third parties, or their processing in violation of the provisions of
generally applicable law, preventing the loss, damage or destruction of personal data.
4. Detailed rules for the processing of personal data are regulated in the Privacy Policy,
which constitutes an integral part of these Regulations.
COPYRIGHT AND INTELLECTUAL PROPERTY
1. All rights to the Website, including copyrights to the Website, as well as to its individual
parts, in particular to text, graphic, multimedia elements and programming elements
generating and operating the Website, including industrial property rights and all other
derivative rights , excluding content provided by Suppliers or Payment Operators, are
entitled to the Service Provider.
2. Upon use of the Website and acceptance of the Regulations by the User, the Service
Provider grants the User a non-exclusive license to use the Website, to the extent that the
User uses its Services. The license is non-transferable and is granted for the duration of the
User's use of the Website in accordance with its intended purpose and in accordance with
these Regulations.
3. The non-exclusive license granted to the User does not authorize the User to grant further
licenses. Moreover, the User is not authorized to act beyond the scope of the License.
4. Transferring the content contained on the Website to third parties is permitted only using
the tools contained on the Website and intended for this purpose.
5. The User has no right to reproduce, sell or otherwise market or distribute the source code
of the Website, in whole or in part, in particular to send or make it available in computer
systems and networks, mobile application distribution systems or any other IT systems.
6. If the User violates the rules of using the Website or the terms of the granted License,
the Service Provider will be entitled to block the User's access to the Website and withdraw
the granted License to use the Website. The above does not prejudice the Service Provider's
right to take other appropriate actions provided for by law in connection with the breach.
AML PROCEDURES
1. The Service Provider reserves that, as an obligated institution within the meaning of the
Act of March 1, 2018 on counteracting money laundering and terrorism financing or the
implementation of internal AML procedures, it may request additional verification from
the Website Users.
2. The verification procedure may in particular involve a request to provide additional data,
in particular:
• personal data confirmed by an identity document;
• documenting the source of funds;
• other data required by the Service Provider.
3. Failure to provide the requested data may result in suspension of the transaction and,
consequently, refusal to complete it.
4. Transactions are verified in accordance with the current requirements of the Act of
March 1, 2018 on counteracting money laundering and terrorism financing, as well as the
Service Provider's internal AML procedure. These are in particular transactions exceeding
EUR 1,000.
5. Some methods of payment withdrawal may also be verified, in particular cash.
FINAL PROVISIONS
1. The Service Provider has the right to change these Regulations without giving a reason.
The Service Provider will then inform about the changes in a visible place on the Website.
If the User does not consent to the amendment of the Regulations, he has the right to
terminate the contract for the provision of electronic services.
2. The Service Provider provides access to the Regulations via the Website in such a way
that it is possible to download, save and print them.
3. The provisions of these Regulations and any disputes between the Service Provider and
the User are subject to the provisions of Polish law.
4. The lack of legal basis or incompleteness of any of the clauses contained in the
Regulations does not mean that the entire Regulations lose their legal force. These
provisions are changed to those that best reflect the meaning and purpose of the existing
provisions
GENERAL PROVISIONS
1. These Regulations define the rules for the use of the online currency exchange office
available at: https://dtex.softsolutionstech.net/, as well as for the provision of services via
electronic means by the Service Provider: SOFTSOLUTIONS TECH SPÓŁKA Z
OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, KRS: 0000992257, within the meaning of
Art. 8 of the Act of 18 July 2002 on the provision of electronic services.
2. The activity of the Service Provider is subject to mandatory entry in the register of
activities in the field of virtual currencies, referred to in Art. 129m of the Act of March 1,
2018 on counteracting money laundering and terrorism financing. The Service Provider
has a current entry in the register under the number RDWW-620 of February 7, 2023. The
register is kept by the Director of the Tax Administration Chamber in Katowice, the current
status of which is available on the official website.
3. The service provider is an obligated institution within the meaning of Art. 2 section 1
point 12 of the Act of March 1, 2018 on counteracting money laundering and terrorist
financing, therefore it applies internal procedures aimed at counteracting money laundering
and terrorist financing.
4. Each User is obliged, from the moment of taking steps to use the SOFTSOLUTIONS
TECH Website, to comply with the provisions of these Regulations. The content of the
Regulations is available to Users on the Website and is made available during the
registration procedure.
5. The User is obliged to read the content of these Regulations. Acceptance of the
Regulations is voluntary, but it is a condition for using the SOFTSOLUTIONS TECH
Website.
6. The Regulations are available in electronic form on the Service Provider's website in
such a way that Users can store and retrieve them in the course of ordinary activities.
DEFINITIONS
1. Service provider - SOFTSOLUTIONS TECH SPÓŁKA Z OGRANICZONĄ
ODPOWIEDZIALNOŚCIĄ, KRS: 0000992257.
2. Regulations - this document specifying the rules and conditions of using the Website.
3. Website - online virtual currency exchange office available at:
https://dtex.softsolutionstech.net/.
4. Services - services provided electronically by the Service Provider via the Website,
described in these Regulations.
5. Device - an electronic device that allows processing, receiving and sending data, such
as a laptop, computer, smartphone, tablet, mobile phone.
6. User - means an entity to which services may be provided electronically in accordance
with the provisions of law or with which an agreement for the provision of services
electronically may be concluded.
7. KYC - User authentication activities undertaken in order to use the Website's functions,
in particular providing the name, surname, citizenship, date of birth and sending
appropriate photos of the identity card along with the User's image.
8. Authorization - User's authentication activities undertaken during each transaction,
consisting in verifying the User by sending an SMS and messages to the indicated e-mail
address.
9. User Account - a set of resources and authorizations assigned to the User within the
Website, containing information necessary for its authorization and enabling the use of the
service.
10. Means of payment - fiat or digital money issued by the National Bank of Poland,
foreign central banks or other public administration bodies that are legal tender.
11. Virtual currencies - currencies within the meaning of Art. 2 section 2 point 26 of the
Act of March 1, 2018 on counteracting money laundering and terrorism financing.
12. Transaction - currency exchange ordered by the User, consisting in the purchase, sale
or exchange of virtual currencies or means of payment.
13. Wallet address - a string of characters of an electronically maintained set of
identification data ensuring the possibility of storing and managing virtual currencies.
14. Services - electronic (digital) services within the meaning of the Act of July 18, 2002
on the provision of electronic services, provided via the Website, in particular consisting
in the provision of currency exchange services.
15. Payment operator - an entity that processes Users' payments to the Service Provider in
order to exchange them for virtual currencies.
16. Suppliers - external entities that provide content available on the Website, in particular
offers, surveys and advertisements.
ACCESS AND USE OF THE WEBSITE
1. The basic Service provided via the Website is the possibility of exchanging between
virtual currencies and means of payment under the conditions specified in §4 of these
Regulations. The Service Provider reserves the right to also introduce other Services on the
Website.
2. The Service Provider provides Services under the terms set out in these Regulations.
3. The website is available to all Device Users connected to the Internet via the website
https://dtex.softsolutionstech.net//. To use the Website, the User must correctly enter the
website address and run it on his Device.
4. Services using the Website are provided 24 hours a day, 7 days a week, at the User's
individual request, consisting in launching the Website and using the Services.
5. The use of the Services may be territorially limited. The Service Provider offers access
to the Services in accordance with local law. The Service Provider does not allow Users
from the jurisdiction of: Cuba, North Korea, South Sudan, Syria, Iran to use the Services.
6. The Service Provider reserves the right to select, limit or refuse to provide services in a
specific jurisdiction at any time.
7. The website and all materials, information and solutions contained therein, as well as
the selection and arrangement of the content, logos, graphic elements and trademarks
presented on the website are the subject of the exclusive rights of the Service Provider or
its business partners.
8. To launch and properly operate the Website, it is necessary to connect the device to the
Internet by activating mobile networks or Wi-Fi.
9. Upon acceptance of the Regulations, an agreement for the provision of electronic
services is concluded between the Service Provider and the User. The contract is concluded
for an indefinite period.
10. Acceptance of the Regulations by the User is required before using the Services and
ordering a Transaction. The user declares that he accepts the regulations by checking the
appropriate box. occurs during The moment of acceptance of the Regulations by the User
is considered to be the moment of unchecking the User's declaration before using the
Services.
11. Users are obliged to use the Website in a manner consistent with applicable law,
Regulations, website regulations and regulations of Suppliers and Payment Operators, as
well as with the principles of social coexistence, including general principles of using the
Internet and websites, as well as respecting rights of third parties and the Service Provider.
12. The User is obliged, in particular, to use the Website in a way that does not disrupt its
functioning, is not burdensome for other Users and the Service Provider, and respects the
personal rights of third parties (including the right to privacy) and any other rights they
have. Moreover, the User is obliged to use all information and materials made available
via the Website only within the scope of permitted use and possible licenses.
13. The User is obliged not to provide illegal or offensive content, content violating the
personal rights of third parties, inciting to commit a crime, as well as vulgar statements, as
well as advertising content without the prior consent of the Service Provider.
14. Users are obliged to immediately notify the Service Provider of any violation of their
rights in connection with the use of the Website. The notification can be sent by e-mail to:
[email protected].
15. If it is found that the User engages in activities prohibited by law or the Regulations,
or violating the principles of social coexistence or detrimental to the justified interest of
the Service Provider, the Service Provider may take any actions permitted by law,
including limiting or preventing the User from using the Website and the services provided
through its Services.
16. Both the User and the Service Provider have the right to terminate the contract for the
provision of electronic services at any time, without giving reasons. A declaration of
termination of the contract may be submitted in writing or by e-mail to the following
address: [email protected] and is effective upon delivery to the other party.
17. The Service Provider, as part of cooperation with various Suppliers, may provide Users
with other platforms within the Website. The rules for providing electronic services on
these websites are specified in the individual regulations of these websites. Using the
offered websites requires reading and accepting the individual regulations. In the event of
any conflict between the Regulations and the regulations of individual websites, the
provisions of the regulations of individual websites shall apply. In matters not regulated in
the regulations of individual websites, the provisions of these Regulations shall apply.
18. The Service Provider is not liable
TERMS OF USE
1. The default function of the Website is to provide exchange services between virtual
currencies and means of payment.
2. As part of the currency exchange service, the user can choose a transaction involving
the purchase or sale of virtual currencies, involving an exchange between virtual currencies
or an exchange between means of payment and virtual currencies.
3. In order to use a specific type of transaction, the User is obliged to select a specific type
of transaction and the deposit and withdrawal method.
4. The range of available deposit and withdrawal methods may change depending on
current availability. The website generally provides various forms of deposits and
withdrawals, including:
• cash money;
• transfer of virtual currency;
• payment by Visa or MasterCard.
5. In order to complete the transaction, the User is obliged to:
• approval of the form and amount of payment;
• approval of the form of payment;
• indication of the address of the virtual currency wallet to which the funds will be
transferred;
• completing personal data necessary for authorization;
• completing a captcha test or other similar security measure;
• confirming the provided data using the Exchange button;
6. If you choose to purchase virtual currencies using a Visa or MasterCard card, the User
is additionally obliged to provide the card details necessary to process the transaction,
including the card number, expiry date and CVV or CVC code.
7. After completing the data correctly, the User is obliged to enter the authorization code
sent to the given data in accordance with the selected authorization method.
8. In order to maintain the exchange rate, the User is obliged to finalize the transaction
within:
• 5 minutes for deposits and withdrawals using cash, counted from the moment of data
confirmation;
• 10 minutes for deposits and withdrawals using Visa or MasterCard.
9. Exceeding the time means the transaction expires and the exchange rate changes, for
which the Service Provider is not responsible.
10. The Service Provider reserves the right to change the forms of deposits and
withdrawals. Some forms, including cash withdrawals, may depend on the User meeting
additional requirements referred to in section 18 et seq.
11. Using the services available on the Website may involve fees. The service provider
charges fees for the currency exchange services provided in the form of:
• 1-10% commission, which is included in the currently displayed virtual currency
exchange rate;
• transaction costs, included in the displayed amount of virtual currencies that the User
buys or sells.
12. The Service Provider reserves that the transaction costs of buying and selling virtual
currencies are not fixed. Their amount depends on the current state of the network
responsible for the operation of a given virtual currency.
13. As part of each transaction, the User is informed about the total amount of the
transaction, i.e. including the fees referred to in section 11.
14. The User is entitled to register an account on the Website. In order to do so, it is
necessary to perform authentication activities consisting of setting a login, password and
providing an e-mail address.
15. A User with a registered account on the Website is entitled to receive an affiliate link
and additional benefits, including reducing the amount of fees referred to in section 11 and
receiving additional commission from transactions made by Users using the affiliate link.
16. Each transaction on the Website requires authorization, which consists in confirming
the transaction by entering the authorization code or clicking on the appropriate link
received via SMS or to the indicated e-mail address.
17. The Service Provider determines the current rates of virtual currencies used to conduct
transactions on a continuous basis based on current rates from the Coingecko platform,
provided by Gecko Labs Pte. Ltd based in Singapore.
18. The Service Provider, in accordance with internal procedures for counteracting money
laundering and terrorist financing, may request additional information from the User. The
KYC procedure is performed each time for transactions exceeding EUR 1,000. As part of
KYC, the User is obliged to provide data including:
• a scan or photo of the User's valid identity document (e.g. passport, ID card);
• a photo covering the User's face in the format;
• a photo of the User's face along with the document indicated in point 1;
• name and surname of the User
• date of birth.
19. Cash payments are made at the Service Provider's office, according to current office
hours.
20. Before using the Website's Services, the User is obliged to read these Regulations and
accept them each time they place a transaction order.
21. The User is responsible for providing incorrect data during a transaction, authorization
or KYC. Providing incorrect data may result in, in particular, preventing the transaction
from being completed.
22. Withdrawals from the sale or purchase of virtual currencies are made by the Service
Provider.
23. Payments are made by external payment operators.
24. The Service Provider is not responsible for the risk related to exchange rate fluctuations
of virtual currencies, which determines the market value of the sold or purchased virtual
currency.
25. The use of a Device with a modified operating system, in particular malicious software
resulting in incorrect operation of the Website, is prohibited. If the User uses them, the
Service Provider is entitled to apply the measures indicated in section III. 15 of the
Regulations until the User stops using such Device.
COMPLAINTS AND WITHDRAWAL FROM THE CONTRACT
1. All complaints related to the operation of the Website and the provision of Services
through it, as well as questions regarding the use of the Website should be directed to the
Service Provider at the e-mail address: [email protected].
2. The complaint should include: User data, including contact details, reason for reporting,
identification of the transaction being complained about, detailed description and reason
for reporting.
3. Within 30 days from the date of its receipt, the Service Provider considers the complaint
and informs the User about the result of its consideration. This deadline may be extended
if consideration of the complaint requires obtaining special information or the Service
Provider encounters other difficulties beyond its control or if it is necessary to obtain
additional information from the User. The time the User provides additional information
each time extends the complaint processing time.
4. A response to the complaint will be provided by the Service Provider to the e-mail
address from which it was received.
5. Sending a complaint by the User in electronic form is tantamount to consenting to
receiving a response from the Service Provider also in electronic form.
6. The User's use of extrajudicial means of dealing with complaints and pursuing claims is
voluntary.
7. A user who is a consumer has the right to resolve disputes electronically via the EU
ODR online platform available at: http://ec.europa.eu/consumers/odr/.
8. The Service Provider reserves the right not to respond to an obviously unfounded
complaint, in particular to the extent that the complaint has already been considered in
relation to a given User.
9. The right to withdraw from the contract is excluded pursuant to Art. 38 point 13 of the
Act of May 30, 2014 on consumer rights, due to the provision of digital services by the
Service Provider that are not recorded on a tangible medium, and their fulfillment began
with the User's express consent before the deadline for withdrawal from the contract and
after informing him about the loss of the right to withdraw from the contract.
SERVICE PROVIDER'S LIABILITY
1. The Service Provider conducts ongoing supervision over the technical functioning of the
Website, ensuring its correct operation. However, the Service Provider does not guarantee
the constant availability of all functions of the Website or their error-free operation.
2. The User uses the Website voluntarily and at his own risk. The Service Provider's
liability for any damages arising in connection with the use of the Website, in particular its
lack of operation or incorrect functioning, is excluded to the fullest extent permitted by
law.
3. The Service Provider is not responsible for limitations or technical problems in the IT
systems used by Users' Devices, which prevent or limit Users from using the Website and
the Services offered through it. The Service Provider is not responsible for the quality,
efficiency or accuracy of the Website that is unsatisfactory to the User.
4. There may be interruptions in the operation of the Website due to technical reasons. The
User then has no claim in connection with the interruption or cessation of the provision of
Services by the Service Provider.
5. The provision of Services may be interrupted in the event of inadequate connection
quality, damage or defects in telecommunications devices, power systems, computer
equipment, failure of the telecommunications network, poweroutages or any action of third
parties.
6. The Service Provider has the right to block access to the Website or individual functions
in the event of any irregularities in the use of the Website, in particular the occurrence of
circumstances that could harm the User or the Service Provider. The Service Provider is
then not liable for temporarily suspending access to the Website for the period necessary
to remove any threats or irregularities.
7. The costs of possible data transmission required to launch and use the Website are
covered by the User on their own, based on contracts concluded with telecommunications
operators or other Internet providers. The Service Provider is not responsible for the
amount of fees charged for the use of data transmission necessary to use the Website.
PROCESSING OF PERSONAL DATA
1. The administrator of personal data is the Service Provider SOFTSOLUTIONS TECH
SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, KRS: 0000992257.
2. Personal data are processed in accordance with the Regulation (EU) 2016/679 of the
European Parliament and of the Council of 27 April 2016 on the protection of natural
persons with regard to the processing of personal data and on the free movement of such
data, and repealing Directive 95/46/ EC (General Data Protection Regulation - hereinafter
referred to as "GDPR"), the Act of May 10, 2018 on the protection of personal data and
the Act of July 18, 2002 on the provision of electronic services.
3. The Administrator ensures the use of appropriate technical and organizational measures
to ensure the security of the personal data being processed, in particular preventing access
to them by unauthorized third parties, or their processing in violation of the provisions of
generally applicable law, preventing the loss, damage or destruction of personal data.
4. Detailed rules for the processing of personal data are regulated in the Privacy Policy,
which constitutes an integral part of these Regulations.
COPYRIGHT AND INTELLECTUAL PROPERTY
1. All rights to the Website, including copyrights to the Website, as well as to its individual
parts, in particular to text, graphic, multimedia elements and programming elements
generating and operating the Website, including industrial property rights and all other
derivative rights , excluding content provided by Suppliers or Payment Operators, are
entitled to the Service Provider.
2. Upon use of the Website and acceptance of the Regulations by the User, the Service
Provider grants the User a non-exclusive license to use the Website, to the extent that the
User uses its Services. The license is non-transferable and is granted for the duration of the
User's use of the Website in accordance with its intended purpose and in accordance with
these Regulations.
3. The non-exclusive license granted to the User does not authorize the User to grant further
licenses. Moreover, the User is not authorized to act beyond the scope of the License.
4. Transferring the content contained on the Website to third parties is permitted only using
the tools contained on the Website and intended for this purpose.
5. The User has no right to reproduce, sell or otherwise market or distribute the source code
of the Website, in whole or in part, in particular to send or make it available in computer
systems and networks, mobile application distribution systems or any other IT systems.
6. If the User violates the rules of using the Website or the terms of the granted License,
the Service Provider will be entitled to block the User's access to the Website and withdraw
the granted License to use the Website. The above does not prejudice the Service Provider's
right to take other appropriate actions provided for by law in connection with the breach.
AML PROCEDURES
1. The Service Provider reserves that, as an obligated institution within the meaning of the
Act of March 1, 2018 on counteracting money laundering and terrorism financing or the
implementation of internal AML procedures, it may request additional verification from
the Website Users.
2. The verification procedure may in particular involve a request to provide additional data,
in particular:
• personal data confirmed by an identity document;
• documenting the source of funds;
• other data required by the Service Provider.
3. Failure to provide the requested data may result in suspension of the transaction and,
consequently, refusal to complete it.
4. Transactions are verified in accordance with the current requirements of the Act of
March 1, 2018 on counteracting money laundering and terrorism financing, as well as the
Service Provider's internal AML procedure. These are in particular transactions exceeding
EUR 1,000.
5. Some methods of payment withdrawal may also be verified, in particular cash.
FINAL PROVISIONS
1. The Service Provider has the right to change these Regulations without giving a reason.
The Service Provider will then inform about the changes in a visible place on the Website.
If the User does not consent to the amendment of the Regulations, he has the right to
terminate the contract for the provision of electronic services.
2. The Service Provider provides access to the Regulations via the Website in such a way
that it is possible to download, save and print them.
3. The provisions of these Regulations and any disputes between the Service Provider and
the User are subject to the provisions of Polish law.
4. The lack of legal basis or incompleteness of any of the clauses contained in the
Regulations does not mean that the entire Regulations lose their legal force. These
provisions are changed to those that best reflect the meaning and purpose of the existing
provisions